Returns

Changed your mind or don't love the products?  No worries, we are committed to client delight, so returns are no problem.

Terms & Conditions

The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 7 working days of delivery confirming via email if the Goods are damaged, incorrect or no longer wanted.

If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods. If the Buyer would like to return any goods for any reason at all, the Buyer may do so within 14 days of receiving the purchased goods. Goods returned must be in a new and unused condition.

The Seller will refund the cost of the goods; however shipping charges are non-refundable, unless it’s a mistake on our side. Where a claim of defect or damage is made, the Goods shall be returned by the Buyer to the Seller for a replacement after receiving prior confirmation by the Seller via e-mail (nicci@koluntu.com).

Refunds and warranties will not be applied to Goods that have been damaged due to misuse or negligence or not correctly following the instructions supplied with the product.

With all purchases we provide 7 day policy where if the product is at fault we will exchange or refund.

If further information is required, please contact us on the form below.