Terms & Conditions

 

Last updated: 14 October 2025

Welcome to Koluntu (“we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your use of our website www.koluntu.com and any purchases you make through it. By accessing or using our site, you agree to these Terms.

1. About Us

Koluntu is a U.S.-based business offering handmade and artisanal products, made in South Africa. Each item is crafted with care and may include natural variations in color, texture, or finish.

2. Use of Our Website

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use and enjoyment of the site.

We reserve the right to change, suspend, or discontinue any part of the website at any time without notice.

3. Products and Availability

All products are described and photographed as accurately as possible. Because our goods are handmade, slight variations may occur. We cannot guarantee that your device’s display accurately represents product colors.

We reserve the right to limit quantities and to refuse any order at our discretion.

4. Pricing and Payment

All prices are listed in U.S. dollars (USD). Prices may change without notice.
Payment must be made in full at the time of purchase. We accept the payment methods listed at checkout.

5. Shipping

We offer domestic and international shipping.
Shipping rates and delivery times vary by destination and carrier. Any customs duties, taxes, or import fees are the responsibility of the buyer.

We are not responsible for delays caused by postal or customs services.

6. Returns and Refunds

We want you to love your purchase. If you are not satisfied, you may return items within 14 days of receipt, provided that:

  • Items are unused, in their original condition and packaging

  • Return shipping costs are covered by the buyer

  • You contact us first at nicci@koluntu.com for return instructions

Once we receive and inspect your return, a refund will be issued to your original payment method (excluding original shipping costs).

Custom-made or personalized items are non-refundable unless defective.

7. Intellectual Property

All content on this website — including text, images, designs, and logos — is the property of Koluntu or its licensors. You may not reproduce, distribute, or use any content without written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Koluntu shall not be liable for any indirect, incidental, or consequential damages arising from your use of this website or purchase of our products.

9. Governing Law

These Terms are governed by and construed under the laws of the United States, without regard to its conflict of law provisions.

10. Contact Us

If you have any questions about these Terms or your order, please contact us at:
Email: nicci@koluntu.com 
Phone: 312 508 2333


 

Privacy Policy

Last updated: 14 October 2025

Welcome to Koluntu (“we”, “us”, “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website www.koluntu.com or make a purchase from us.

By using our site, you agree to this Privacy Policy.

1. Information We Collect

We collect information you provide directly and automatically when you use our site.

a. Information You Provide

When you make a purchase, create an account, or contact us, we may collect:

  • Your name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment details (processed securely through Shopify or third-party payment gateways)

b. Information Collected Automatically

We may collect certain information automatically through cookies and analytics tools, such as:

  • IP address and browser type

  • Device information

  • Pages visited and time spent on our site

You can control or delete cookies in your browser settings.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you about your purchase or account

  • Improve our website and customer experience

  • Send updates or marketing messages (only if you’ve opted in)

  • Comply with legal obligations

3. How We Share Your Information

We share your information only when necessary to provide our services:

  • Shopify (our e-commerce platform)

  • Payment processors (for secure payments)

  • Shipping providers (to deliver your orders)

We do not sell, rent, or trade your personal information to third parties.

4. Data Retention

We retain your information only as long as necessary to:

  • Complete transactions and provide customer support

  • Meet legal, tax, or accounting requirements

When no longer needed, your data is securely deleted or anonymized.

5. Your Rights

Depending on where you live, you may have the right to:

  • Access or request a copy of your personal data

  • Request correction or deletion of your data

  • Withdraw consent for marketing communications

  • Object to or restrict certain processing activities

To make a request, contact us at [insert your email].

6. Email Marketing

If you subscribe to our mailing list, we may send you updates, product news, or special offers.
You can unsubscribe at any time by clicking the “Unsubscribe” link in our emails.

7. Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse.
All transactions are processed through secure, encrypted systems.

8. International Data Transfers

As a U.S.-based business, your information may be transferred and processed in the United States.
By using our site, you consent to this transfer.

9. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or for legal reasons. Updates will be posted here with a revised “Last updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:
Email: nicci@koluntu.com